The bots are here! But will they be good or bad? I’m on a mission to rid the world of bad bots, and that means helping people understand what makes a bot useful or annoying. To help us with those questions, and a bunch more, I’m talking with Mikael Yang, the co-founder of ManyChat, about all things bot!
Mikael stressed that the way to think of bots is not as “conversational interface for a program in chat”, but rather as a Facebook Messenger account that allows businesses to communicate with customers. It’s just another dimension of the business-oriented chat you should already be using.
Have you started using Facebook Messenger bots for support, lead generation, or some other element of your business? Let’s hear about it in the comments!
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